helbmvino

We normally dispatch orders within 2–3 business days after payment confirmation. Delivery then usually takes 20–45 calendar days after dispatch. Processing time is additional to the transit estimate.

Standard shipping is free when your merchandise subtotal after discounts exceeds US$30. For US$30 or less, shipping is shown at checkout. Applicable taxes, VAT, duties, and customs charges are included in the price or covered by us, so no additional tax or customs payment is required beyond the checkout total.

After dispatch, email luciacleoba@outlook.com with your order number and checkout email address. We will provide available tracking information.

Request a return within 30 calendar days after delivery by emailing customer service. We provide prepaid return arrangements and charge no restocking fee. Refunds usually appear on the original payment method within 3–7 business days after issuance, depending on the payment provider. Statutory refund deadlines remain applicable.

Email luciacleoba@outlook.com with your order details. Lost parcels qualify for a free replacement or a refund if you prefer. For damaged, defective, incorrect, or incomplete goods, we arrange an appropriate remedy and cover necessary shipping. Photographs help where reasonably available.